Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Plisca Care+
  1. Plisca Care+
  2. WiSS 2.0

Technical support

Required fields are marked with an asterisk*

Title of Issue

Description

Medium
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"5e53e78462e0a4eca69d7827fc51c48b6092e9a8_lout","branding":{"id":"47","key":"w20","name":"WiSS 2.0","portalBaseUrl":"/servicedesk/customer/portal/47","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/47/22","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#061f2e","headerLinkHoverBGColor":"#061f2e","headerBadgeColor":"#061f2e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9126cbe0-c18d-4fc6-b23c-41d25d008739/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTQwOGIwNC05NTIyLTQxZjgtOTcxYi1mN2I1ZmJjMWRkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxMjZjYmUwLWMxOGQtNGZjNi1iMjNjLTQxZDI1ZDAwODczOSI6WyJyZWFkIl19LCJleHAiOjE3ODgxNzE4NDMsIm5iZiI6MTc4ODE3MTI0M30.uoPffcrqNhZmhzU6lOiKAI13hPlpeKm3xZiTlislfQc&client=5a408b04-9522-41f8-971b-f7b5fbc1ddf6&mode=fit","logoId":"9126cbe0-c18d-4fc6-b23c-41d25d008739","isLogoAvailable":true,"helpCenterTitle":"Welcome to Plisca Care+. How can we help you?","sharedPortalName":"Plisca Care+","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Plisca Care+. How can we help you?","sharedPortalName":"Plisca Care+","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#40e0d0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e133ee2e-dc5e-4347-acec-0623e58d0100/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTQwOGIwNC05NTIyLTQxZjgtOTcxYi1mN2I1ZmJjMWRkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUxMzNlZTJlLWRjNWUtNDM0Ny1hY2VjLTA2MjNlNThkMDEwMCI6WyJyZWFkIl19LCJleHAiOjE3ODgxNzE4NDMsIm5iZiI6MTc4ODE3MTI0M30.fgZdFxaIzimhlGQiA3jUHb522LkjXWPjERZqwZjPdWA&client=5a408b04-9522-41f8-971b-f7b5fbc1ddf6&height=300&mode=fit","bannerMediaApiFileId":"e133ee2e-dc5e-4347-acec-0623e58d0100","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"47","key":"w20","projectId":10238,"serviceDeskId":47,"name":"WiSS 2.0","description":"<p>Welcome! You can raise an issue or report a bug for WiSS 2.0 using the options provided</p>","portalBaseUrl":"/servicedesk/customer/portal/47","onlyPortal":false,"reqTypes":[{"id":"278","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Performing debugging and corrective maintenance activities to repair all bugs, faults, and errors within the WiSS 2.0 system, ensuring optimal performance and reliability</p>","icon":10563,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[100],"key":""},{"id":"273","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Providing technical support to address, troubleshoot, and resolve issues related to the WiSS 2.0 system, ensuring stable and uninterrupted operations.</p>","icon":10538,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[100],"key":""},{"id":"277","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10545,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":100,"name":"General"}],"orderMapping":{"100":[273,278]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":47,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"W20","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTQwOGIwNC05NTIyLTQxZjgtOTcxYi1mN2I1ZmJjMWRkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMzY1MzM5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4MTcyNDQzLCJuYmYiOjE3ODgxNzEyNDMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.qxt9ewZbOOxqU0ldBY7KoUCUO5RJhHfz2KmJq-6UqZ0","targetCollection":"upload-user-collection-3653397","endpointUrl":"https://api.media.atlassian.com","clientId":"5a408b04-9522-41f8-971b-f7b5fbc1ddf6","tokenDurationInMins":20}},"reqCreate":{"id":273,"projectId":10238,"issueType":{"id":"10120","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Providing technical support to address, troubleshoot, and resolve issues related to the WiSS 2.0 system, ensuring stable and uninterrupted operations.</p>","instructions":"","icon":10538,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title of Issue ","description":"Title of Issue","descriptionHtml":"<p>Title of Issue</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Description","descriptionHtml":"<p>Description</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10231","fieldConfigId":"10515","label":"Module","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10293","label":"Asset","selected":false,"children":[]},{"value":"10294","label":"Inspection","selected":false,"children":[]},{"value":"10295","label":"Financial Application","selected":false,"children":[]},{"value":"10296","label":"Project Status","selected":false,"children":[]},{"value":"10297","label":"Work Drawing","selected":false,"children":[]},{"value":"10298","label":"Schedule","selected":false,"children":[]},{"value":"10299","label":"Report","selected":false,"children":[]},{"value":"10300","label":"Geomap","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/47/create/273","requestValidateBaseUrl":"/servicedesk/customer/portal/47/validate/273","calendarParams":{"firstDay":0,"date":"2026-08-31T18:14:03+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTQwOGIwNC05NTIyLTQxZjgtOTcxYi1mN2I1ZmJjMWRkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMzY1MzM5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4MTcyNDQzLCJuYmYiOjE3ODgxNzEyNDMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.qxt9ewZbOOxqU0ldBY7KoUCUO5RJhHfz2KmJq-6UqZ0","targetCollection":"upload-user-collection-3653397","endpointUrl":"https://api.media.atlassian.com","clientId":"5a408b04-9522-41f8-971b-f7b5fbc1ddf6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=plisca","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5e53e78462e0a4eca69d7827fc51c48b6092e9a8_lout","baseUrl":"https://care.plus.plisca.com.my/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://plisca.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5a408b04-9522-41f8-971b-f7b5fbc1ddf6","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"818576e87ea2450bb70b290f9701ed19","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://plisca.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}