{"xsrfToken":"00d732c37bad2f20f3823118dcfafd1150cc6617_lout","branding":{"id":"14","key":"samb","name":"SAMB MYQ ","portalBaseUrl":"/servicedesk/customer/portal/14"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9126cbe0-c18d-4fc6-b23c-41d25d008739/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTQwOGIwNC05NTIyLTQxZjgtOTcxYi1mN2I1ZmJjMWRkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxMjZjYmUwLWMxOGQtNGZjNi1iMjNjLTQxZDI1ZDAwODczOSI6WyJyZWFkIl19LCJleHAiOjE3NTUxNjI5MDAsIm5iZiI6MTc1NTE2MjMwMH0.P2TcFwHkmQcDLMsrywdoDxH27hYCUBFmodi69cgBqKM&client=5a408b04-9522-41f8-971b-f7b5fbc1ddf6&mode=fit","logoId":"9126cbe0-c18d-4fc6-b23c-41d25d008739","isLogoAvailable":true,"helpCenterTitle":"Welcome to Plisca Care+. How can we help you?","sharedPortalName":"Plisca Care+","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Plisca Care+. How can we help you?","sharedPortalName":"Plisca Care+","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#40e0d0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e133ee2e-dc5e-4347-acec-0623e58d0100/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTQwOGIwNC05NTIyLTQxZjgtOTcxYi1mN2I1ZmJjMWRkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUxMzNlZTJlLWRjNWUtNDM0Ny1hY2VjLTA2MjNlNThkMDEwMCI6WyJyZWFkIl19LCJleHAiOjE3NTUxNjI5MDAsIm5iZiI6MTc1NTE2MjMwMH0.lFr1jJ1arPUhjRYRTCXBjEf3A-xSUqntu9xYZOIQCD0&client=5a408b04-9522-41f8-971b-f7b5fbc1ddf6&height=300&mode=fit","bannerMediaApiFileId":"e133ee2e-dc5e-4347-acec-0623e58d0100","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"samb","projectId":10139,"serviceDeskId":14,"name":"SAMB MYQ ","description":"<p>Welcome! You can raise a request for SAMB MYQ using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"224","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10563,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[69,70],"key":""},{"id":"214","name":"Technical Problem","descriptionHtml":"","callToAction":"Technical Problem","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10559,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[70,69],"key":""},{"id":"240","name":"Technical Question","descriptionHtml":"","callToAction":"Technical Question","introHtml":"<p>Technical Question fo related issue</p>","icon":10511,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[70,69],"key":""},{"id":"211","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10545,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"212","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10536,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"213","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10537,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"207","name":"HARDWARE","descriptionHtml":"<p>Welcome to the Mentari Support Helpdesk. Please fill out the form below to raise a request.</p>\n<p>Step 1: Please fill out the form below. <br> Step 2: Click Send to submit the form request.<br> Step 3: Click Cancel to clear the form request.</p>","callToAction":"HARDWARE","introHtml":"<p>Any issue related with MENTARI Hardware configuration and maintenance.</p>","icon":10674,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"215","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10538,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"208","name":"MENTARI PORTAL","descriptionHtml":"<p>Welcome to the Mentari Support Helpdesk. Please fill out the form below to raise a request.</p>\n<p>Step 1: Please fill out the form below. <br> Step 2: Click Send to submit the form request.<br> Step 3: Click Cancel to clear the form request.</p>","callToAction":"MENTARI PORTAL","introHtml":"<p>Any issue related with Mentari Portal issue. Such as bugs, data error, functional issue or non-functional issue.</p>","icon":10676,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[],"key":""},{"id":"209","name":"MITS APPLICATION 2.0","descriptionHtml":"<p>Welcome to the Mentari Support Helpdesk. Please fill out the form below to raise a request.</p>\n<p>Step 1: Please fill out the form below. <br> Step 2: Click Send to submit the form request.<br> Step 3: Click Cancel to clear the form request.</p>","callToAction":"MITS APPLICATION 2.0","introHtml":"<p>Any issue related with MIST 2.0 application. Such as bugs, data error, functional issue or non-functional issue.</p>","icon":10677,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[],"key":""},{"id":"216","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10534,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"217","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10539,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"218","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10530,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"219","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10535,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"220","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10531,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"221","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10568,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[],"key":""},{"id":"222","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10565,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[],"key":""},{"id":"210","name":"SERVERS AND INFRASTRUCTURE","descriptionHtml":"<p>Welcome to Mentari Support Helpdesk. Please Fill out the form below to raise a request issue.</p>\n<p>Step 1: Please fill out the form below. <br> Step 2: Click Send to submit form request<br> Step 3: Click Cancel to clear the form request</p>","callToAction":"SERVERS AND INFRASTRUCTURE","introHtml":"<p>Any issue related with MENTARI servers and infrastructure configuration and maintenance.</p>","icon":10675,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10675","groups":[],"key":""},{"id":"223","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10544,"iconUrl":"https://care.plus.plisca.com.my/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""}],"reqGroups":[{"id":69,"name":"MYQ Report Problem"},{"id":70,"name":"MYQ Inquiry"}],"orderMapping":{"70":[240,224,214],"69":[240,224,214],"68":[210],"67":[207,208,209,210]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAMB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTQwOGIwNC05NTIyLTQxZjgtOTcxYi1mN2I1ZmJjMWRkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTUxNjM1MDAsIm5iZiI6MTc1NTE2MjMwMH0.hF-wDLtAbD55jc-9Lw2_BYhWoXLyEr9DEsmU1c4yt30","targetCollection":"upload-project-10139","endpointUrl":"https://api.media.atlassian.com","clientId":"5a408b04-9522-41f8-971b-f7b5fbc1ddf6","tokenDurationInMins":20}},"sharedPortal":{"name":"Plisca Care+","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://plisca.atlassian.net/wiki","kbLinkDomainURLs":["https://care.plus.plisca.com.my","https://plisca.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}